Startup Get Satisfaction has raised $2.3 million in funding according to an SEC filing. It appears that the startup is looking to raise a total of $3.5 million in the round. The company previously raised $2.5 million in funding.
Get Satisfaction makes a network of customer support forums where customers can post their own questions, ideas, problems, or conversations about a product. Companies can also claim their board and put their own employees on to moderate the boards. Zappos, Mint.com and Nike have all created customer support communities on the site. Currently there are over 25,000 communities that have been created on the Get Satisfaction platform.
The startup has also incorporated social media into its platform, incorporating Twitter into forums. A year ago, the startuo brought on a new CEO, Wendy Lea, to help the company expand its forums to a greater audience. And it looks like Lea is doing her job well; the startup was just invited to the White House to discuss government customer service practices.