Question: What good is an emergency satellite communicator if it doesn’t like to send messages when it’s a tad nippily out? Answer: None.
Good thing the company is righting a wrong and compensating owners of the affected models. The recall focuses on the Spot Communicator DeLorme PN-60w bundle with serial number range of 0-2000000 and 0-2019999. Owners are requested to use this website to swap out their unit and in turn Spot will gift the user six months of free service. As GPSTracklog points out, hopefully this flaw wasn’t discovered during a real emergency.
Date: March 31, 2011
Dear Valued Customer,
As a DeLorme and Spot LLC customer with a registered SPOT Satellite Communicator account, you are being notified with important safety information regarding your registered SPOT Satellite Communicator device(s).
Spot LLC has issued a recall on all SPOT Satellite Communicators which are bundled and sold exclusively with the DeLorme Earthmate PN-60w. Spot LLC has discovered that a part, which does not meet operating specifications, was substituted in some SPOT Satellite Communicator devices during the manufacturing process.
In certain incidents, intended messages may not be transmitted, including requests for help or emergency assistance, when the SPOT Satellite Communicator is used at temperatures below 40 degrees Farhrenheit/4.44 degrees Celsius.
Spot LLC is committed to providing the highest quality and best performance products to its customers. Therefore, Spot LLC is conducting a complete product replacement of all SPOT Satellite Communicators within ESN range: 0-2000000 and 0-2019999.
IMPORTANT: Please stop using your SPOT Satellite Communicator(s) and visit www.findmeSPOT.com/replacement to learn how to return your SPOT Satellite Communicator for immediate replacement.
Please return your SPOT Satellite Communicator immediately so we may ensure all SPOT Satellite Communicators meet their original factory specifications and intended quality performance. You will not be responsible for any charges or fees when returning your SPOT Satellite Communicator. Additionally, customers who promptly return their SPOT Satellite Communicator in response to this notice will receive a FREE six-month extension to your current SPOT Service Plan if your SPOT Satellite Communicator is received prior to June 1st, 2011. Visit www.findmeSPOT.com/replacement for details.
PLEASE NOTE: This product recall is limited to the SPOT Satellite Communicator sold exclusively with the DeLorme Earthmate PN-60w handheld GPS only. This DOES NOT impact the DeLorme Earthmate PN-60w handheld device itself or any other DeLorme product. Additionally, this does NOT impact any other SPOT product including the SPOT Personal Tracker, SPOT Satellite GPS Messenger, SPOT IS, SPOT HUG or SPOT Connect.
For complete details of the SPOT Satellite Communicator replacement program visit www.findmeSPOT.com/replacement.
Thank you for being a DeLorme and SPOT customer. Your cooperation is greatly appreciated.
The DeLorme and SPOT Teams