Zendesk

It’s never easy, deciding which of the 20 companies that make it into the Disrupt Battlefield Competition will be anointed its winner. There’s just so much at stake each year, and at Disru

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explore Enterp

“Marketing cloud” has become an increasingly popular concept in the world of marketing technology — used by the likes of Salesforce, Adobe, Oracle and others to describe their digita

Pale Blue Dot, a newly outed European venture capital firm focused on climate tech, announced this week the first closing of its debut fund at €53 million. Targeting pre-seed and seed stage startups

Pale Blue Dot, a new “climate only” venture capital firm located in Malmö, Sweden, is officially de-cloaking today, with a first close of €53 million. Primarily targeting startups in Eu

FirstMark Capital, the New York-based VC firm whose portfolio includes Shopify, Riot Games, Pinterest, Airbnb, InVision and more, has today announced the close of its two newest investment vehicles. F

In the world of commerce, the last few months have underscored the fact that every retailer, brand and entity that sells or distributes something needs to have a digital strategy. Today, one of the st

BetterCloud gives IT visibility into its SaaS tools providing the means to discover, manage and secure those tools. In the middle of a crisis that has forced most companies to move workers home, being

Last December, when CRM startup Kustomer was announcing its latest round of funding — a $60 million round led by Coatue — its co-founder and CEO Brad Birnbaum said it would use some of th

AWS today launched Amazon AppFlow, a new integration service that makes it easier for developers to transfer data between AWS and SaaS applications like Google Analytics, Marketo, Salesforce, ServiceN

Last fall we launched a series of new benefits for annual and two-year Extra Crunch members. Called Partner Perks, the idea with the program was to find products or services that could benefit our rea

ClimateView, a Swedish software development company working on monitoring and visualization tools for greenhouse gas emissions, said it has raised $2.5 million in its latest round of financing. While

Graphite is part of a new wave of growth marketing consultancies launched by former product leaders at successful startups. With a specialization in SEO, and a client list that has included Masterclas

Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid COVID-19 health concerns. That doesn’t mean the announcem

Zendesk acquired Base CRM in 2018 to give customers a CRM component to go with its core customer service software. After purchasing the company, it changed the name to Sell, and today the company anno

The directional trends are clear: chatbots are an important component of our AI-driven future, and the C-suite is taking notice.

We’re excited to announce a new Extra Crunch community perk from Zendesk. Starting today, annual and two-year Extra Crunch members that are new to Zendesk and located within the U.S. or Canada can r

PagerDuty, the service that helps everybody from startups to enterprises manage incidents when they inevitably arise, today announced the launch of two new features that both use the company’s m

Brianne Kimmel on her debut fund: "I want to be mindful that I am a female GP and I feel honored to have that title."

Zendesk has always been all about customer service. Last spring it purchased Smooch to move more deeply into messaging app integration. Today, the company announced it was integrating WhatsApp, the po